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    • Home
    • Learn About Donation
      • Learn About Donation
      • FAQ
      • Stories of Hope
    • Donor Families
      • Aftercare Program
      • Donor Remembrance
      • Gift of Life Stories
      • Grief & Loss
      • Connect
    • About Us
      • Our Mission
      • Leadership
      • Governance
      • Our Partners
      • Contact Us
      • Contribute
      • Careers
    • Get Involved
      • CDT Events
      • Volunteer Program
      • Volunteer Spotlight
      • Request a Speaker
      • DonateLifeMonth
    • Hospital Partners
    • Legacynews
    • Donate Life Legacy Walk
    • News & Media
    • Rose Parade Album
  • Home
  • Learn About Donation
    • Learn About Donation
    • FAQ
    • Stories of Hope
  • Donor Families
    • Aftercare Program
    • Donor Remembrance
    • Gift of Life Stories
    • Grief & Loss
    • Connect
  • About Us
    • Our Mission
    • Leadership
    • Governance
    • Our Partners
    • Contact Us
    • Contribute
    • Careers
  • Get Involved
    • CDT Events
    • Volunteer Program
    • Volunteer Spotlight
    • Request a Speaker
    • DonateLifeMonth
  • Hospital Partners
  • Legacynews
  • Donate Life Legacy Walk
  • News & Media
  • Rose Parade Album

Connecting with recipients- A donor family decision

As a donor family member, you may or may not wish to communicate with the recipients of your loved one’s organs or tissues. Some donor families find that contact with recipients helps to ease their grief. Others prefer simply knowing that others live on. Ultimately the choice to connect with recipients will always be your personal decision.  

On this page you will find the following resources:

  • Frequently asked questions and answers relating to connecting with recipients


  • Examples of donor family letters to a recipient


  • Recipient Outreach Submission Tool- send a letter/message for CDT to share with your donor's recipient(s)

Frequently Asked Questions about connecting with recipients

Q. In the mail I received initial information about my donor's recipients. Can i request an update?

Q. In the mail I received initial information about my donor's recipients. Can i request an update?

Q. In the mail I received initial information about my donor's recipients. Can i request an update?

 A. Yes. If it has been more than 1 year between the time you received initial information on your donor's recipients, the Family Services team can contact transplant centers for additional updates. This process typically takes 2-4 weeks from time of request.

Request a Recipient Update

Q. If I chose to contact a recipient, how do i get started?

Q. In the mail I received initial information about my donor's recipients. Can i request an update?

Q. In the mail I received initial information about my donor's recipients. Can i request an update?

 A. Contact the Family Services team via email and let us know you want to reach out to your donor's recipient(s). We will then respond with tips and options for connecting you.

Contact Family Services

Q. I'm not yet ready to connect with a recipient. Is there a time limit?

Q. In the mail I received initial information about my donor's recipients. Can i request an update?

Q. I'm not yet ready to connect with a recipient. Is there a time limit?

 A. There is absolutely no time limit. CDT has worked with families that have waited anywhere from a few months to a few years before making contact with recipients.  We can assist you no matter what your timeline. 

Q. Do donor families and recipients meet?

Q. Will a recipient automatically receive my contact information?

Q. I'm not yet ready to connect with a recipient. Is there a time limit?

 A.  Occasionally, donor families and recipients who have communicated on a regular basis decide they would like to meet. For families that meet their recipient(s), CDT is available to provide support, such as:

  • Help in planning the meeting
  • Being present during the meeting to provide support

Q. Will a recipient automatically receive my contact information?

Q. Will a recipient automatically receive my contact information?

Q. Will a recipient automatically receive my contact information?

 A. No. Contact information such as name, address and phone number are kept anonymous unless the donor family and recipient(s) agree to exchange such information. 

Q. Will recipients write the donor family a letter first?

Q. Will a recipient automatically receive my contact information?

Q. Will a recipient automatically receive my contact information?

 A. It is common for recipients to be the first party to initiate contact. Typically this comes in the form of a short letter or card expressing thanks for the gift of life as well as condolences on the donor's passing. When letters such as these are received by CDT, the Family Services team will forward the correspondence to the donor family.

Q. What should a donor family include in a letter to a recipient?

Q. What should a donor family include in a letter to a recipient?

Q. What should a donor family include in a letter to a recipient?

  •  A.    Write information you feel comfortable sharing about you, your loved one and other family members. This may include occupation, hobbies or interests, perhaps special things your loved one liked to do or information about your family.


  • You may choose to share as much or as little information as you feel comfortable with. Information that you provide is at your own discretion, please be aware that CDT does not edit donor or recipient letters for personal information. 


  • If a recipients personal information is shared with you, please do not feel an obligation to share your personal information. If you prefer to remain anonymous, CDT will facilitate letter writing for you.

·

Q. Can i include a picture of my donor in a letter to a recipient?

Q. What should a donor family include in a letter to a recipient?

Q. What should a donor family include in a letter to a recipient?

 A. Yes!  Many families have chosen to include pictures of their loved one or their family in letters; however, we ask that you are comfortable sharing any information that may be identifiable in the photo.

Q. Will my letter be reviewed?

Q. What should a donor family include in a letter to a recipient?

Q. If I send a letter to a recipient, when will I receive a reply back from the recipient?

 A. CDT reserves the right to screen correspondence to ensure that no potentially harmful content is shared with a donor family or recipient(s). In the event that CDT identifies a letter with possible harmful content, the correspondence will be returned.

Q. If I send a letter to a recipient, when will I receive a reply back from the recipient?

Q. If I send a letter to a recipient, when will I receive a reply back from the recipient?

Q. If I send a letter to a recipient, when will I receive a reply back from the recipient?

 A.   Some recipients may send a letter or card to you in response to your letter. Others may choose not to write at this time – remember – it is their personal decision. Many recipients have said they feel overwhelmed with emotion and have difficulty expressing their gratitude in writing, and others may need time to recover from their surgery. 

Q. Where do I send a letter? How do I send it to?

Q. If I send a letter to a recipient, when will I receive a reply back from the recipient?

Q. Where do I send a letter? How do I send it to?

 A.   You can send your letter(s) to the Family Services team in two ways:


Regular mail: 

Family Services

218 Great Oaks Blvd

Albany, NY 12203


Email 

familyservices@cdtny.org (or click below)


Email Family Services

Recipient outreach submission tool

Submit a letter or message to your donor's recipient(s)

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What happens after I Submit a message?

  • Your message will be reviewed by the Family Services team who will then reach out to you to confirm your submission and answer any questions you may have.


  • The Family Services team will contact transplant centers associated with your recipient(s) to notify them that you have submitted correspondence. 


  • The Family Services team will forward your correspondence and email you a confirmation.


Please contact us at 518-262-5606 or familyservices@cdtny.org should you have any questions.

attachments

In the attachments section you may include items such as: -Copy of a letter -Copy of greeting card -Picture(s) of your loved one If you have questions, please contact Family Services at 518-262-5606 or FamilyServices@cdtny.org

Letter Example & Template

 See below for an example of a donor family's initial letter to their donor's organ recipient(s)

Download PDF

Family Letter Template

Below we have included a template you may open and edit to create a letter to your recipient(s)

Family Letter Template (docx)

Download

1-800 Donor Referral Hotline- 1-800-803-6667 or 716-529-4281

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